Origin Wins Service Design Project for Palletways’ European B2C Digital Experience

We’re proud to announce that Origin has been appointed by Palletways, Europe’s largest palletised freight network, to lead the service design and delivery strategy for a brand-new customer experience across their B2C websites in multiple European markets. The work will focus on unifying and improving the end-to-end digital journey — making it easier, faster, and more intuitive for customers to send freight across borders. 

This collaboration marks a major step in Palletways’ commitment to delivering customer-centric innovation across their digital touchpoints. With our expertise in service design, UX, and enterprise-level web delivery, Origin will be helping to shape a consistent, scalable experience that meets the needs of a diverse audience — from casual senders to growing ecommerce businesses. It’s a bold, exciting brief, and we’re thrilled to be on board.