Severn Trent Water - Digital Strategy

We’ve worked for Severn Trent since 2010, helping them to keep the majority of their 7.5m customers across the Midlands happy. These customers are as diverse as you could possibly get; from ABC to CDE, taking in a wide range of ages and ethnic groups to those with learning difficulties. 

During this time, a number of our high profile projects for them include: writing their 5-year digital strategy, launching a new customer service site and portal, alongside lots of web and content creation work. A large proportion of this work requires us, as lead agency, to create complex technical interactions with their back office systems (CRM, operations, analytics). We do this successfully by working closely with the internal IT departments – being a part of their team – delivering the exact expertise they need to ensure work is completed on time and within budget