Connecting 55,000 Zurich employees through one global intranet

Zurich is one of the world's largest insurance groups, with a diverse business and workforce spread across the globe.

Zurich needed to define an employee value proposition (EVP) that would align its diverse business and people. It also wanted to bring all employee communications together on a single multilingual intranet platform.

We ran HR and communications workshops with Zurich's key stakeholders to build an intranet roadmap that aligned its resources. This also let us position the EVP so it reflected the organisation and the real employee experience.

Our team travelled internationally to carry out business analysis and user research, then created a service design to bring Zurich together on one unified platform.

From the UX and service design we moved into building the service in SharePoint. We wrote user stories and acceptance criteria and delivered them across ten two-week sprints.

Origin's Agile development team worked closely with Zurich's solution architects in the UK and Switzerland to make sure features matched expectations. Regular playback sessions let product teams in the USA keep pace and give rapid feedback, so we could iterate quickly.

Zurich gained a single, responsive, multilingual intranet that connects 55,000 employees and supports collaboration across 170 countries, underpinned by a clearly defined EVP.